Privacy Policy
At HRR, we respect your privacy. When you contact us or place an order, we may collect your name, phone number, email address, and shipping information. This information is used solely to provide you with the services or products you request.
We do not share your personal details with third parties, except where necessary for order fulfilment (e.g., delivery couriers). Your information is stored securely, and we take reasonable steps to protect it.
If you have any questions about how your data is handled, or if you'd like to update or remove your information, please contact us at Matthrr19@gmail.com
Shipping Policy
We offer shipping for parts across Australia. Shipping costs vary depending on the size, weight, and destination of your order, and will be confirmed before payment.
We aim to dispatch all in-stock items within 1–3 business days. You’ll receive tracking details once your order has shipped. Please note, delays can occur during peak periods or due to courier issues beyond our control.
If your order arrives damaged or is missing items, please contact us within 48 hours of delivery so we can investigate and resolve it quickly.
Returns & Refunds Policy
If you need to return a part, please contact us within 14 days of receiving your order. Returned items must be unused, in original packaging, and accompanied by proof of purchase.
Custom, electrical, or special-order parts are not eligible for return unless faulty.
If an item is faulty or incorrect, we’ll offer a replacement, credit, or refund — and cover the return shipping if it was our mistake.
Return shipping for change-of-mind returns is at the buyer’s cost. Refunds will be processed once we receive and inspect the returned item.